If your PlayStation button isn’t working there are a few things you can do to fix it. These tips cover cleaning a mushy ps button debugging the problem with a USB cable and resetting the DualSense controller. You can also try contacting PlayStation support which may be available in your country. If the problem is too severe for you to try these tips you can contact a PlayStation repair shop.
Fixing a non-responsive ps button
There are several reasons for a non-responsive PS button on the PlayStation 5. It could be that the connector is damaged the button is corroded or it could be both. Depending on where you live it may be impossible to fix the problem yourself. To get your non-responsive PS button fixed contact PlayStation support and they will arrange for the controller to be returned and repaired or replaced.
If the problem occurs only on the PS button of the Dualsense controller try resetting the console. It may be the cause of the problem. If the controller is damaged it will not turn on the Dualsense. To fix it simply insert a paperclip into the small pinhole on the back of the Dualsense controller and hold it there for 5 seconds. Then unlink the PS5 Dualsense controller. After the PS5 console is unlinked make sure the controller is plugged into the PS5 with a USB cable.
Cleaning a mushy ps button
If you’re struggling to press the PS5 controller button you might be wondering how to clean it. Luckily there’s a simple solution. You can spray WD-40 on the sticky PS5 button. Using a soft towel swirl the WD-40 around the sticky PS5 button until it starts to dry. This method will most likely fix the problem. However make sure you don’t turn on the PS5 controller while applying the WD-40.
If your PS5 controller’s button is sticking you’ll need to remove the controller first to reach the problem. You can follow instructions from YouTube to do this. Alternatively you can hire an expert to clean the sticky PS5 button for you. You will need to remove the controller from its case to clean the conductive rubber part. After cleaning you can turn it on and test it.
Using a USB cable to debug a ps button
When your PS5 controller has a problem with its PS button using a PC to diagnose the problem can help you resolve it. First of all you’ll need a USB cable which connects the controller to your PC. Windows PCs have native support for Dualsense but other operating systems may not. To solve this problem follow the steps below.
If your controller does not work with your PS5 you may need to repair the controller. In some cases it may not be possible to repair the controller. You can contact PlayStation support or try to repair it yourself. While the support team will not always be able to fix the problem on the first try they can usually get it fixed for you. Depending on your location you can contact Sony for help. They will arrange to repair or replace your controller if possible.
Resetting a DualSense controller
If the PS button on your DualSense controller has stopped working try resetting the device. Resetting a controller will return it to its factory settings and should fix any glitches it has developed. To reset your controller simply insert the small pin into the small hole at the back of the DualSense controller and hold it for five seconds. If the problem persists contact your PlayStation support team for assistance.
First turn off your PlayStation 5. This will automatically turn off the controller and will allow you to use the secondary controller to navigate menus. To reset the PS5 controller first make sure that the USB-C port on the DualSense controller is unplugged. Then flip the controller over and find the L2 button on the right side. Press and hold this button for five seconds.
Reinstalling system software
How do you reinstall the system software on your PS5? There are several ways to do this and it all starts by downloading the appropriate update file. This update file is available from the website below. Once downloaded you must move it into the UPDATE subfolder of the USB. Once you’ve done that you can connect your PS5 to the computer. Next turn it on. Then select Update System Software. Your PS5 will then reboot and begin the process of updating the system software.
To fix this issue simply restart your PS5 console. If you can’t get the update to work try performing a factory reset. While this will delete all your data and saves it may fix your problem and fix other system glitches. You must backup your data before resetting the PS5 console. Otherwise the update may fail. If you have tried the reset method and it still does not work you can try to reinstall the system software in Safe Mode.