You may be experiencing a Skype connecting but not ringing issue. There are a few possible causes of this issue so read on to find out what to check first. First check that your Internet connection is working correctly and that Skype has access to your microphone and speakers. If these steps don’t solve your problem try signing in with a different Skype account or reinstalling the software. If all of these steps fail try contacting your network administrator to have them check your internet connection.
Check your Internet connection
There are a few possible reasons for your Skype calling to end in an unringing silence. First if you are experiencing erratic ringing you might have a bad internet connection. This could be caused by a poor Wi-Fi connection a distant router or even apps that hog bandwidth. To solve this problem you can try restarting your router moving closer to the router or switching to a different network.
If you are experiencing this problem only on the Windows version of Skype you may have trouble connecting to the Skype server. The first step to troubleshooting the problem is to check the status of Skype. This will let you know whether it is down or not. You can also check your Internet connection by visiting Skype’s status page. Sometimes the problem is with your connection or with the overall Skype service.
Check that Skype has access to your speakers and microphone
If the sound quality of your Skype calls isn’t as good as it should be there may be a hardware issue. If the audio quality is poor try using different headphones or checking the microphone hardware integrity. If this still doesn’t solve the problem contact Skype customer service to resolve the issue. If you’ve checked the above but the problem still persists it’s possible that the microphone hardware is configured incorrectly.
If the problem persists after reinstalling the application check that your microphone and speakers are properly set. If Skype is not picking up audio from either device you’ll need to enable them separately. In Windows open Control Panel and find the audio device that Skype is using. If you have multiple devices try using different headphones to test out which device is responsible for the problem. In Windows check to ensure the audio is not muted or disabled. Some software may prevent Skype from utilizing its microphone and speakers. Make sure you uninstall any problematic programs before reinstalling Skype.
Sign in to a different Skype account
If you have trouble connecting but not ringing Skype you might be using a different Skype account. There is an easy way to fix this issue. To do this go to the App Store and search for Skype. Once you have found Skype click on it and choose ‘Sign in automatically.’
To sign in manually open the app and click the Gear icon. Next select the account you want to use. For example if you want to sign in with Skype on two computers sign in to one account on each computer and then sign in with the other. Both computers will ring to connect but one will answer the call. The call will then stop ringing when you accept the call.
If you have multiple Skype accounts the problem may be related to your account settings. Ensure that Skype has permission to access your microphone and camera. If it does not your calls will ring busy instead of ringing. However you can check your webcam settings and try a free test call by signing in with a different Skype account. If the problem persists try logging out and signing in again. Otherwise you can move to the next solution.
If your Skype connection is not working properly try reinstalling the program. You will need to make sure the program is compatible with Windows 10. If you are using a different version download the latest version from Skype’s official website and check if the problem persists. If not then malicious software might be in the background. Follow the steps below to fix the issue. If all else fails try reinstalling the program.
To fix this open your computer’s Control Panel and go to App permissions. Make sure the audio level is high enough. If it is too low try turning off Focus Assist which hides notifications except for alarms. If you still have the same problem try reinstalling Skype but make sure you run it as administrator. It will be easier to fix the problem once it’s fixed.