Outlook App not working? Here’s what to do

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There are various different apps that you can download and use on your smartphone. When it comes to the Outlook App app, it’s typically quite reliable and functions as it should.

Though, there may be occasions where you find Outlook App not working as it should be. Thankfully, there are a few things you can do to resolve the issue.

Outlook App not working? Follow these steps

Most of the time, if you’re having problems with the Outlook App app, this can be fixed by making sure that your internet connection is solid. A weak connection will stop the app from functioning as it should.

You will also want to check the servers of the Outlook App app to ensure that they’re not down. If they are down, then the app will not work as it should. If you can’t get the app to work, you should run through the following steps.

An Issue with your Internet Connection

As you’d expect, if the internet isn’t working properly on your device, then you won’t be able to load the Outlook App app. This is the case whether you’re using Wi-Fi or a cellular data connection.

You can check whether this is the case by trying to use another app on your phone. If it works, then there’s probably not an issue with your internet.

At this point, the best thing to do is reset your internet. To do this via cellular, you can turn Flight Mode on and off again on your phone. With Wi-Fi, you can reset your router to reboot your internet.

In some cases, there may be an issue with your internet provider. You can use a service like DownDetector to determine whether your provider is having issues.

app-outages

You can also use the Down Detector to take a look at the individual app that you’re using too. This can let you know whether there’s an issue with the Outlook App servers. If there is, you’ll just have to wait until they’re back up again.

servers-down

Once you’ve check that there’s nothing wrong this the Outlook App servers or your internet connection, it’s time to consider that the issue may actually be with your device.

Restart Your Device

First things first, one of the quickest ways that you can typically resolve this issue is by restarting your device. This is the same for both iOS and Android devices, though the method of doing this varies depending on which operating system you use.

For Apple

If you’re using an iPhone, the first thing you’ll want to do is press the power button on the top of your phone. If you hold this down for a few seconds, then a power off screen will eventually come up on your display.

iphone-power-off

You can then swipe from the left to the right to turn your phone off. When you restart your device, you will hopefully find that the Outlook App app is working as it should be.

For Android

Android users can do something similar, though the power button will probably be on the side of your phone instead of on the top. After holding it down, you should have the power off display show.

Android-power-off

Once this is done, you can try and use the Outlook App app as normal to see if it works. If not, there’s a few more things that you can do to get it working again.

Update Your Device

Next, we’re going to go ahead and ensure that the device we’re using is up to date. Outdated software is a primary cause of glitches, and this could be why your Outlook App app is not working as it should be. Fortunately, you can fix this pretty easily on both Android and iOS phones.

For Apple

Apple users can make the device update by first going into their Settings, then clicking into General. Here, you should be able to find the option for Software Update.

software-updates-iOS

Here, you can click into the Software Update option and you’ll be able to ensure that your operating system has been upgraded to the best version.

For Android

Android users can use a similar path – you also start by going into Settings then General, but here you will need to select the Download and Install option. Here, you can check if there are any updates for you to run on your device.

check-for-updates-android

This will usually resolve any issues that you’re having with the Outlook App app. If it doesn’t, then there’s still a few ore things that you can do to get things working again.

Update the Outlook App app

Updating the Outlook App app itself is usually done automatically by your operating system, but there is a small chance that this hasn’t worked properly. You can force an update on individually apps in a few different ways.

Apple Users

To update the Outlook App app itself, you can click into the App Store and then go into your profile. Then, select the “Purchased” option to see all of the apps that you’ve downloaded.

download-update-iphone

If there’s an update available, you should be able to see this on your display within the purchased option.

Android Users

Android users can do this by heading into the Play Store and selecting the Profile icon. Under this, you should see an option that says Manage apps and devices.

manage-apps-android

Make sure to then click into the Overview section within your Settings, which will let you know whether any of your apps need to be updated.

manage-apps-overview-android

Delete and Reinstall Your App

The last thing that you can do directly on your phone to solve the issue is to delete the Outlook App app from your phone, and then re-install it. This will clear all of the saved data and cache from your device, which may be causing an issue in the first place.

For Apple

It’s a good idea for you to delete the app from your iOS device and then re-install it. First, you can delete the app by holding down your finger on the app for a few seconds. The delete app option should eventually appear.

detele-apps-ios

You can then go back into the App store to re-download the app onto your iPhone device.

For Android

It is also easy enough for you to do this on an Android device. You will first have to hold down your finger on the app for a few seconds.

uninstall-apps-android

Once you’ve done this, the Uninstall app option should appear for you to select.

uninstall-apps-android-2

You can then press the OK button to confirm that you want to delete the app from your device.

Once this is done, you can then head back into the Play Store and find the Outlook App app, where you’ll have the option to re-install it on your Android mobile.

reinstall-app-android

Contact Customer Service

If you’ve tried all of the above and nothing has worked, it might be time for you to contact the Outlook App customer services. You can usually find this by looking on their social media accounts, or in some cases, you may be able to get in touch with them there directly.

Conclusion

In conclusion, if you follow all of the above steps, you should be able to get the Outlook App app working again as normal. It’s usually down to either your internet connection, or something to do with the device that you’re using.

Once this is done, you can get back to using the Outlook App app as you were previously. Hopefully this troubleshooting guide has been helpful, and has allowed you to resolve the issue.

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