There are various different apps that you can download and use on your smartphone. When it comes to the Microsoft Authenticator App app, it’s typically quite reliable and functions as it should.
Though, there may be occasions where you find Microsoft Authenticator App not working as it should be. Thankfully, there are a few things you can do to resolve the issue.
Microsoft Authenticator App not working? Follow these steps
Most of the time, if you’re having problems with the Microsoft Authenticator App app, this can be fixed by making sure that your internet connection is solid. A weak connection will stop the app from functioning as it should.
You will also want to check the servers of the Microsoft Authenticator App app to ensure that they’re not down. If they are down, then the app will not work as it should. If you can’t get the app to work, you should run through the following steps.
An Issue with your Internet Connection
As you’d expect, if the internet isn’t working properly on your device, then you won’t be able to load the Microsoft Authenticator App app. This is the case whether you’re using Wi-Fi or a cellular data connection.
You can check whether this is the case by trying to use another app on your phone. If it works, then there’s probably not an issue with your internet.
At this point, the best thing to do is reset your internet. To do this via cellular, you can turn Flight Mode on and off again on your phone. With Wi-Fi, you can reset your router to reboot your internet.
In some cases, there may be an issue with your internet provider. You can use a service like DownDetector to determine whether your provider is having issues.
You can also use the Down Detector to take a look at the individual app that you’re using too. This can let you know whether there’s an issue with the Microsoft Authenticator App servers. If there is, you’ll just have to wait until they’re back up again.
Once you’ve check that there’s nothing wrong this the Microsoft Authenticator App servers or your internet connection, it’s time to consider that the issue may actually be with your device.
Restart Your Device
First things first, one of the quickest ways that you can typically resolve this issue is by restarting your device. This is the same for both iOS and Android devices, though the method of doing this varies depending on which operating system you use.
If you’re using an iPhone, the first thing you’ll want to do is press the power button on the top of your phone. If you hold this down for a few seconds, then a power off screen will eventually come up on your display.
You can then swipe from the left to the right to turn your phone off. When you restart your device, you will hopefully find that the Microsoft Authenticator App app is working as it should be.
Android users can do something similar, though the power button will probably be on the side of your phone instead of on the top. After holding it down, you should have the power off display show.
Once this is done, you can try and use the Microsoft Authenticator App app as normal to see if it works. If not, there’s a few more things that you can do to get it working again.
Update Your Device
Next, we’re going to go ahead and ensure that the device we’re using is up to date. Outdated software is a primary cause of glitches, and this could be why your Microsoft Authenticator App app is not working as it should be. Fortunately, you can fix this pretty easily on both Android and iOS phones.
Apple users can make the device update by first going into their Settings, then clicking into General. Here, you should be able to find the option for Software Update.
Here, you can click into the Software Update option and you’ll be able to ensure that your operating system has been upgraded to the best version.
Android users can use a similar path – you also start by going into Settings then General, but here you will need to select the Download and Install option. Here, you can check if there are any updates for you to run on your device.
This will usually resolve any issues that you’re having with the Microsoft Authenticator App app. If it doesn’t, then there’s still a few ore things that you can do to get things working again.
Update the Microsoft Authenticator App app
Updating the Microsoft Authenticator App app itself is usually done automatically by your operating system, but there is a small chance that this hasn’t worked properly. You can force an update on individually apps in a few different ways.
To update the Microsoft Authenticator App app itself, you can click into the App Store and then go into your profile. Then, select the “Purchased” option to see all of the apps that you’ve downloaded.
If there’s an update available, you should be able to see this on your display within the purchased option.
Android users can do this by heading into the Play Store and selecting the Profile icon. Under this, you should see an option that says Manage apps and devices.
Make sure to then click into the Overview section within your Settings, which will let you know whether any of your apps need to be updated.
Delete and Reinstall Your App
The last thing that you can do directly on your phone to solve the issue is to delete the Microsoft Authenticator App app from your phone, and then re-install it. This will clear all of the saved data and cache from your device, which may be causing an issue in the first place.
It’s a good idea for you to delete the app from your iOS device and then re-install it. First, you can delete the app by holding down your finger on the app for a few seconds. The delete app option should eventually appear.
You can then go back into the App store to re-download the app onto your iPhone device.
It is also easy enough for you to do this on an Android device. You will first have to hold down your finger on the app for a few seconds.
Once you’ve done this, the Uninstall app option should appear for you to select.
You can then press the OK button to confirm that you want to delete the app from your device.
Once this is done, you can then head back into the Play Store and find the Microsoft Authenticator App app, where you’ll have the option to re-install it on your Android mobile.
Contact Customer Service
If you’ve tried all of the above and nothing has worked, it might be time for you to contact the Microsoft Authenticator App customer services. You can usually find this by looking on their social media accounts, or in some cases, you may be able to get in touch with them there directly.
In conclusion, if you follow all of the above steps, you should be able to get the Microsoft Authenticator App app working again as normal. It’s usually down to either your internet connection, or something to do with the device that you’re using.
Once this is done, you can get back to using the Microsoft Authenticator App app as you were previously. Hopefully this troubleshooting guide has been helpful, and has allowed you to resolve the issue.