How to Solve a PS5 Not Reading Disc Problem

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You are experiencing a PS5 not reading disc issue. There are a couple of ways to solve this issue. First make sure that the disc is inserted correctly. If it is not you need to clean it. You can use toothpaste to remove any scratches. You can also blow into the disc drive of your Playstation to remove dust and other particles. Then try to re-insert the disc and see if it works.

Reinstalling the latest firmware for the console

Sometimes you might encounter a problem when your PlayStation 5 cannot read a disc. This could be a result of planned maintenance or overcapacity of the PlayStation Network. In this case reinstalling the latest firmware for the PlayStation 5 can fix the problem. If you’ve tried the steps above but still cannot read discs you can try resetting your PlayStation 5 by power cycling its modem or router.

Another common cause for the PS5 not reading discs is the installation of games from PlayStation 4 onto the PS5. This issue happens when a PS4 version of a game is accidentally installed onto the PS5 when it’s intended to be installed on a PlayStation 5. To fix this you need to manually delete the PS4 version of the game. Once the issue has been resolved restart the console.

If you’re still experiencing this issue you can try to reinstall the latest firmware for the PlayStation 4. If the update fails you’ll have to wipe your hard drive and reset the PS4. You’ll also have to reinstall the System Software. If it still doesn’t help you can try a new game disc. If you’re not sure what’s wrong you can also get your PS4 checked to see if there’s a hardware issue.

Cleaning the disc drive

If your PlayStation 5 console is not reading your DVDs or video games you need to clean the disc drive. The PS5 disc reader can get clogged with dust and grime which makes it difficult to read any disc. You can clean it with a soft cloth and gently wipe the inside of the drive. Make sure that you hold the disc by its edges so that it does not get fingerprinted. You should avoid using any kind of liquid on the discs to clean them. You can also take note of the error codes if you see them.

If the problem persists you can try cleaning the disc itself with a microfiber cloth. A lens cloth works well for this. Avoid using cloths made for cleaning lenses and paper towels as they can scratch the disc. Use a microfiber cloth to wipe the entire surface of the disc. You should also wipe off any fingerprints on the surface of the discs. If all else fails you may need to replace the disc.

Another way to fix the disc drive on the PlayStation 5 is by using a blower or compressed air. Be careful though because this process is risky. In case you do not want to risk damaging your PlayStation 5 you can send it for repair. You can take it to your nearest electronics shop or warranty center for assistance. But before you take this step you should know how to clean the disc drive properly.

Contacting PlayStation customer support if your console is still under warranty

If your console is still under warranty you may be able to contact Playstation customer support. Unlike other companies that only provide email support Playstation offers a live chat option. You can contact a customer service representative anytime day or night. If you have any questions about your console you can also post a question on the PlayStation Community. However if you don’t have time to talk to a representative on the phone you may try to use the online support tools. They have a dedicated team of social media specialists and live product forums.

PlayStation products come with a 90-day warranty. This warranty covers hardware and retail boxes only. PlayStation does not cover features or services if you violate the terms of a separate end user license agreement. You may be able to contact PlayStation customer support if your console is still under warranty if you have found that a defect has occurred. Contacting customer support is recommended if your console is out of warranty or has become unplayable.

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