If you have been getting the error code I2501 you need to follow the steps below. First you should wait 24 hours for the error to disappear. If you haven’t had any luck you can contact Square Enix Customer Support. A representative will analyze the problem and provide a solution. If the problem persists you can try the other solutions listed below. You may also consider using a VPN or proxy to access the internet.
Square Enix anti-fool system
If you’ve ever tried to make a Square Enix payment and received error code i2501 you’ve probably felt frustrated by this message. This error can happen if you’re using a different internet connection than the one you’re using to make the payment. In addition the error message can also happen if you’ve opened the Square Enix website in a different browser or 24 hours after making the purchase. Regardless of what happens here are some ways you can fix error code i2501 and get your payment done.
Some players report getting the error message ‘i2501’ for weeks on end. The most common causes of this problem are incorrectly entered key codes or payment information. The error message may also occur if you’ve used a VPN or proxy to pay for your Square Enix game. If these are the causes of the problem you can try contacting the Square Enix customer support department. They will be able to assist you more efficiently.
Another possible cause of error code i2501 is that you’ve made multiple unsuccessful attempts to pay for your purchase. In these cases the Square Enix anti-fool system may block your payment attempts if they occur twice. It may even extend the 24 hour time period to 30 days if you make several unsuccessful payments. If you’re repeatedly failing to pay your Square Enix account will be suspended or blacklisted permanently.
VPN or proxy use
If you’re seeing this error message on your computer you may be using a VPN or proxy server. If so there’s a good chance your VPN or proxy connection is causing the error. Fortunately there are a few simple ways to fix the issue. Turn off your VPN or proxy service and try again. If the problem persists check the next step. Listed below are some helpful tips to resolve the error code i2501 on your Windows PC.
If you’re still having trouble you should try another browser or switch to a different IP. If you have a slow internet connection this could be the culprit. Your cookies or cache are likely deficient. If your internet connection is interrupted Square Enix may be blocking your connection altogether. If you’re unsure of what’s causing your problem try logging into Square Enix’s website with a different IP.
If you’re trying to access Square Enix you need to be in the same country as the card issuer. If you’re in a different country you’ll receive error code i2501. VPN or proxy use interferes with many things on the internet so you may want to turn it off. But remember that some payment gateways disable the use of VPNs. This way you’ll never be denied a payment again.
Incorrect payment details
Incorrect payment details are a common reason for a failed transaction. Incorrect payment details can be due to a number of reasons including the incorrect card details or the user not being in the country for which the card is issued. Other reasons for payment rejection can include network connection issues browser issues or unsupported or blocked IP addresses. If any of these reasons is the cause of your payment failure you can contact Square Enix customer service for assistance.
If you are unable to complete a payment you can try again the following day. If the error persists you should try to contact Square Enix customer support for assistance. They can look into your account and help you resolve the issue. You can also try to use a different credit card to avoid facing the same problem. If all these options do not work you may want to check out some other payment methods.
Besides incorrect payment details Square Enix is also checking if you have a physical presence in the country where the card was issued. Several players have experienced this error for several weeks but the company has not responded to their support tickets. In addition to verifying that you are physically located in the country of the card issuer they also check if you have active VPN or proxies. This is one of the safeguards they use to prevent scammers from using fake payment details.